Sales Support Executive

Ensuring that all available (commercial and administrative) support work in the sales process is executed in such a way that commercial contacts are successful and administrative affairs are handled correctly. The Sales Support Executive is the spider in the web in this process, the interface between the Account Managers and the rest of the organization. 

Job responsibilities include:
• You are the customer contact in all ways and offer assistance with order placement and handling
• Checking new orders and registering them in CRM systems
• Providing support to account managers in pre and after sales activities
• You assess complaints and claims on the basis of the rules and procedures and process them accurately
• You are the first point of contact for all inbound communication by telephone, fax or e-mail and are able to handle this correctly
• Commercial and administrative handling of services like domain name registration and licenses (registration, moves, mutations, etc.)
• Performing analyses and creating standard summaries and reports for account managers on the basis of various databases and systems
• Administrative support for specific, clearly defined projects
• Testing and assessing administrative systems and procedures
• All other administrative tasks for Sales